Creating a culture of customer service and engagement that is uniquely Welcome Break.
An interview with Karl Jolly, Director of People at Welcome Break Group.
In this episode, I’ll be talking with Karl Jolly, Director of People at Welcome Break Group. As well as giving us insight into the Welcome Break brand, Karl will explain how it operates so many well-known and powerful high street brands, while juggling the challenges of creating a powerful culture of customer service and engagement that is unique to Welcome Break.
We’ll explore the work that Karl and the team are doing to relentlessly focus on improving communications, aligning everyone to the organisations most important goals and creating a culture of reward and recognition. Finally, Karl will share some of the challenges and opportunities facing the business as it strives to build upon strong learning and development foundations to improve succession planning, and leveraging the opportunities that being a portfolio operator provides for career development.
Guest: Karl Jolly, Director of People at Welcome Break Group | @KarlJolly | Karl’s LinkedIn Profile
Contact Karl: karl.jolly@welcomebreak.co.uk
Host: Lee Sheldon, Co-Founder of Mastering Multi-Units | @sheldious | Lee’s LinkedIn Profile
Contact Lee and his team: contactus@masteringmultiunits.com | @MMU_Global
Listen to the episode here:
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