Learning from membership businesses – the opportunity for retail and hospitality to make more personal connections, with Niall Cluley.
Building relationships with customers on every visit is vital.
This week Niall Cluley, Partner & Director of Consulting at Dragonfish UK, discusses how retail and hospitality businesses can learn from membership based business to build deeper customer relationships and offer a better customer experience. Niall also shares some of the strategies and approaches he has previously used during international expansion – to keep everyone aligned on a shared successful outcome, while retaining the company culture.
Guest: Niall Cluley, Partner & Director of Consulting at Dragonfish UK | @niallcluley | linkedin.com/in/niallcluley
Contact Niall at Dragonfish UK: niall.cluley@dragonfishuk.com | dragonfishuk.com
Host: Rob Liddiard, Co-Founder and CEO of Yapster, the chat app for teams | @RJLiddiard
Contact Rob and his team: rob@yapster.info | yapster.info
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