The Role of a Multi-Unit Manager Is Pivotal to an Organisation's Success

Managing diverse teams spread across multiple locations presents a unique set of challenges:

Competing demands and priorities

Multi-unit managers often struggle to juggle competing demands across locations, resulting in poor planning and prioritisation. This can lead to a lack of focus on critical business goals, leaving teams under-resourced and disengaged.

Underperformance and missed opportunities

Without proactive management, underperformance and inconsistencies at individual sites can go unnoticed or unaddressed for too long. This not only affects the bottom line but also erodes team morale and customer satisfaction across the area.

Disconnected teams and remote leadership

Leading from a distance makes it difficult to foster meaningful connections with managers and their teams. Without a strong leadership presence, multi-unit managers may struggle to align their teams to business objectives, resulting in a lack of commitment and, ultimately, disengaged teams.

The Leader of Managers Programme

The Leader of Managers open programme is specifically tailored to address the complexities of leading remote teams across multiple locations.

Ops Exchange

This year-long, in-depth journey will equip leaders and managers with the skills and strategies needed to thrive in today’s competitive environment. It combines proven leadership models with practical, real-world applications, ensuring your managers gain the skills they need to excel.

The core of our approach brings to life the work of Professor Chris Muller, the renowned expert in multi-unit management, who has decades of research dedicated to  understanding the complexities of leadership in multi-unit operations.

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The Plan for Success

At the heart of our programme is The Mastering Multi-Units Model™, a framework designed to drive operational excellence through four key disciplines:

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Super engaging and collaborative training with MMU. They are highly specialised experts in multi-unit management, who have made a significant impact on how we run our restaurants.

Anna Stewart, Area Manager, Where The Pancakes Are

The Operational Disciplines

1. Clarity of expectations
2. The period review
3. Proactive planning
4. Critical impact visits.

The Leader of Managers programme is an investment in your company’s future. Equipping your multi-unit managers with the tools and strategies to thrive will improve team performance, operational efficiency, and overall business growth.

As the hospitality and retail landscape continues to evolve, the need for strong, adaptive leadership has never been greater. Don’t leave your managers to figure it out on their own. Invest in their development and watch as they transform into leaders who drive success across your organisation.

Unlike general management training, this programme focuses on:

Developing leadership skills

Learn how to inspire and lead managers to drive performance and align their teams with your company’s vision.

Enhancing strategic thinking

Equip your leaders with the tools to make informed decisions, optimise operations, and respond to industry trends.

Building high-performing teams

Master the art of coaching and mentoring managers to cultivate a culture of excellence and accountability.

Driving growth and innovation

Foster innovation by encouraging creative problem-solving and proactive
leadership among your management teams.

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Are You Ready to Elevate Your Team’s Leadership?

Thrive in a competitive marketplace

Our programme is meticulously crafted to address the core competencies required for high-impact leadership in multi-unit operations.

Participants will benefit from a blend of in-person training, personalised coaching, and interactive online learning, all designed to ensure practical and sustained application of the concepts.

This comprehensive package includes all materials, meals, and accommodation for in-person sessions (excluding travel and VAT), delivering exceptional value and preparing your leaders for sustained success.

Whether you have a small number of multi-unit managers or want high-calibre training for future leaders, The Leader of Managers programme is an ideal fit. Your managers will receive the depth of large-scale training without needing a custom programme.

This investment in your team’s growth will elevate their skills and show them they’re valued – a powerful retention tool that helps you keep your top talent engaged.

Invest in a high-performing leadership team today – don’t let this opportunity pass you by!

12-month Programme Structure £3,999*

This is immersive, multi-format learning, where managers dive deep into our Mastering Multi-Units Model™️ with two in-person and 15 virtual sessions. They’ll master four Operational Disciplines – from setting expectations to conducting impactful site visits – crucial for operational consistency and excellence.

1/ Being The Leader of Managers

2/ Ops Disciplines – Period Review

3/ Ops Disciplines – Proactive Planning

4/ Full Focus Productivity

5/ Ops Disciplines – Critical Impact Visits

6/ Wellbeing

7/ Blanchard Conversational Capacity

8/ Performance Coaching

This includes:

  • SLII® leadership development
  • Personality colour profiling and one-to-one coaching
  • Competency-based 360 feedback and action learning
  • Ops-servations: a day’s on-site coaching with actionable feedback.

For just £3,999, this 12-month programme offers an outstanding investment in your team’s growth – equivalent to only £11 per day. Early bird discounts and payment plans are available over three or nine months.

MMU has delivered clear, measurable training, which has supercharged our operations team. They teach and coach the most impactful skills, behaviours and frameworks. Our business and team would not be the same without Lee and his team of legends.

Gavin SmithPizza Pilgrims

MMU has delivered an awesome project for an aspiring group of talented leaders and the feedback from delegates is outstanding! Lee and Daniel are a wealth of operational and leadership knowledge and expertise.

Ian WatsonDirector of Learning & Development, Pizza Express

Finally, a training consultancy that gets operations! Driving sales, managing margins and labour as well as developing the critical people skills needed.

Peter DaviesDirector of Operations, Oakberry UK, former National Retail Director, Starbucks UK

Book your place today

Click the link below to download The Leader of Managers programme guide, with details of the prices and dates. Email our Bookings team if you have any questions, or would like to know more about our early bird rate or our payment plan.

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Frequently Asked Questions

When does The Leader of Managers programme start?

It begins on the 11th March 2025.

Who are the facilitators?

Our team has one driving focus: to develop managers to be the best they can be, because everyone deserves to have
an outstanding manager. The Leader of Managers Programme will be facilitated by Lee Sheldon, Daniel Mills and David Blackmore.

We all understand operations because we’ve all been there; on the frontline, working with diverse teams to make a difference and drive performance. Our practical experience and know-how, coupled with academic research and insights, help us to take an objective and fresh perspective on the organisation and the capabilities of its managers.

Who is The Leader of Managers Programme for?

  • Senior operations leaders
  • District, regional, area and operations managers
  • HR/L&D managers focused on developing their organisation’s managers
  • Senior store/general managers looking to develop into a multi-site role.

What will my business gain from investing in this programme?

  • Elevate leadership skills – your leaders will learn the skills to inspire and manage their teams more effectively.
  • Drive consistent operational excellence – build an approach that ensures every unit performs at its highest level.
  • Enhance employee engagement and wellbeing – foster a culture where teams are motivated, supported, and ready to excel.
  • Prepare for future growth – develop leadership skills capable of navigating the complexities of multi-unit operations and driving your business forward.
  • Gain competitive advantage – develop a leadership mindset that is not only reactive but also proactive.
  • Improve management performance – leadership skills that help effectively manage and mentor teams to drive better business results.
  • Increase employee engagement – strong leadership leads to higher morale and reduced turnover among frontline staff.

What if I have more questions?

We are here to help. Simply contact our support team at contactus@masteringmultiunits.com with any questions.