Managing multiple sites while developing your team’s potential is one of the toughest leadership challenges in hospitality and retail. It’s why we compiled our knowledge and insights to create The Leader of Managers programme. In this blog, we summarise the programme modules, the payment stages, and how you’ll benefit and develop in each stage.
A blended learning experience
The programme is designed to address the core competencies required for high-impact leadership in multi-unit operations in hospitality and retail.
Participants benefit from a blend of in-person training, personalised coaching, and interactive online learning, all designed to ensure practical and sustained application of the concepts. This investment in your team’s growth will elevate their skills and show them they’re valued – a powerful retention tool that helps you keep your top talent engaged.
This comprehensive package includes all materials, meals, and accommodation for in-person sessions, delivering exceptional value and preparing your leaders for sustained success.
Here’s what you get for each payment stage (details on costs are below):
Foundation – January to March
- Master the art of leading through others
- Build a leadership style that fosters trust
- Learn the world-renowned SLII®
- Receive MMU’s Momentum 360 feedback
- Discover how to implement an effective period review process
- Fully understand The Mastering Multi-Units Model, including the operational disciplines, with an emphasis on clarity of expectations.
Plan and deliver the most important priorities – April to July
- Understand what drives people and support them with Blanchard Essential Motivators
- MMU Momentum 360 debriefs
- Learning group reviews (reviewing content covered around the period review and clarity of expectations), in a small group coaching format
- Become brilliant at proactive planning and develop robust growth plans (90-day action plans to mitigate weaknesses in performance and exploit opportunities to improve revenue, guest experience, customer service and team development)
- Complete Full Focus Productivity sessions to focus on what’s important, with practical tools like MMU’s Productivity Code – 60:30:10.
Driving sustainable results – September to November*
- Learn to conduct impactful visits focusing on delivering operational excellence and driving performance using the CLOSE model of multi-unit management visits
- One-to-one coaching
- Learning group reviews
- Strategies to enhance personal and team wellbeing
- Build resilience to handle the pressures of multi-site leadership
- Develop skills to engage in open, honest, constructive conversations using the Radical Candour model and feedback frameworks to give redirective and reinforcing feedback
- Performance coaching
- Site Ops-Servations, an on-site day with MMU coach.
(*We pause in August.)
Investment and early bird offer
We’ve extended our early bird discount to 30 December. The full price is £3,999, but if you register with a deposit by 30 Dec 2025, you’ll enjoy a reduced price of £3,499; a £500 saving! The remaining staged payments of £999 are due on 31 Mar, 31 July, and 30 Nov 2026.
Find out more about The Leader of Managers programme and download the programme guide.
