Managing the guest experience across multi-site businesses, with Ed Pyke.
“Getting the right people in the right place, and at the right time – is the only real differentiator when it comes down to it.”
Ed Pyke, Operations Director at Simpson Travel, reflects on his past role as head of guest experience at Greene King pubs, and explains just what this role means and why it’s so important for hospitality brands to be getting it right. He also goes on to discuss his own past experiences as a cluster manager for Premier Inn hotels and what he expects will change now as he tries to implement similar methods and strategies, but across teams in different locations internationally.
Guest: Ed Pyke, Operations Director at Simpson Travel | @EdPyke | Ed’s LinkedIn Profile
Contact Ed and his team: simpsontravel.com
Host: Jane Sunley, Founder and Chair of Purple Cubed | @JaneSunley | Jane’s LinkedIn Profile
Contact Jane and her team: hello@purplecubed | purplecubed.com
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