Success Stories

Wingstop is a buffalo-style chicken wing restaurant, founded in Texas in 1994. Today, there are more than 1,500 restaurants globally. Known for its unique recipes, delicious food and superior customer service, Wingstop began offering franchises in 1997. As the company says, “We’re not in the wing business. We’re in the flavour business.” Wingstop continues to…

Pizza Pilgrims was founded in 2012 and operates 23 sites. Based primarily in London, it’s also rapidly expanding across the rest of the country. Pizza Pilgrims serves slow-proved Neapolitan pizza in its pizzerias, at events across the UK, and through Pizza in the Post. All its dough is freshly made daily, and it sources the…

The Chesterford Group operates over 40 branded fish and chip shops and a host of virtual kitchen brands, throughout the South, South East and South West of the UK, serving over 3 million meals a year.

Wayne Shaw leads a team of five multi-site managers, who in turn oversee all aspects of the operation at the unit level.

We built a framework for the managers who were going to help the company grow into a bigger multi-site operation, with specific focus on reviewing business performance in a structured and consistent way, with accountability and follow up.

Using simple but effective techniques we worked with the five operations managers looking after 37 sites nationwide. We created positive behavioural changes and growth in sales of over 20%, despite tough trading conditions.

A newly promoted manager with strong ideas and a good understanding of the business is assisted to create consistency and focus across 14 stores spread across a large territory. Find out how she was able to increase profit by more than 28%.

A UK airport outlet that was struggling with declining footfall and experiencing loss was able to increase sales at better margins to turn things around and see profit for the first time in years.

With sales declining and profits falling £350K under budget, 20 F+B outlets were helped to identify and address negative trends as well as positive growth opportunities. They exceeded sales targets by £280K+ and turned losses into profit.